Frequently Asked Questions
How does an insulin pump work?
How does an insulin pump work?
An insulin pump delivers small, continuous doses of rapid-acting insulin throughout the day (called your basal rate) along with larger doses around meals (called boluses). It mimics what a healthy pancreas does, giving you steadier glucose control and a lot more flexibility than multiple daily injections. Some pumps connect to a CGM and can adjust insulin automatically based on your glucose trends.
If you're new to pump therapy, our Education page has a beginner-friendly overview.
Am I a good candidate for an insulin pump?
Am I a good candidate for an insulin pump?
Insulin pumps can work well for people with type 1 diabetes and many people with type 2 diabetes who use insulin. Your endocrinologist or diabetes care team is the best person to talk through whether a pump fits your lifestyle, goals, and glucose patterns. There's no one-size-fits-all answer, and the right time to start is different for everyone.
Will my insurance cover an insulin pump?
Will my insurance cover an insulin pump?
Most insurance plans, including Medicare and Medicaid, cover insulin pumps when prescribed for diabetes management. Coverage rules vary, including how often you can upgrade and what supplies are included. We verify benefits and walk you through any cost share before you commit to anything.
For more on how DME billing works, take a look at our Resources page.
How long does an insulin pump last?
How long does an insulin pump last?
Most insulin pumps come with a four-year warranty, which is also when most insurance plans allow you to upgrade. Pumps are built to be durable, but technology moves fast in this space, so many people choose to upgrade to a newer model when they're eligible.
What's the difference between a tubed pump and a tubeless pod?
What's the difference between a tubed pump and a tubeless pod?
Tubed pumps (like Tandem t:slim X2 and Medtronic MiniMed) have a small device that clips to your clothing and connects via thin tubing to an infusion site on your body. Tubeless pods (like Omnipod) sit directly on your skin with no tubing at all and are controlled wirelessly. Each style has its own feel, and many people choose based on lifestyle and personal preference.
Browse our Insulin Pods collection to see tubeless options.
What happens if my pump breaks or malfunctions?
What happens if my pump breaks or malfunctions?
Most pump manufacturers offer 24/7 support hotlines and rapid replacement programs for pumps under warranty. Reach out to your manufacturer first, and our support team can also help you navigate the replacement process and make sure you have backup insulin delivery options in the meantime.
Does my pump talk to my CGM?
Does my pump talk to my CGM?
Many modern pumps do. Tandem t:slim X2 with Control-IQ pairs with Dexcom G6 and G7. Medtronic MiniMed 780G uses Guardian sensors. Omnipod 5 connects with Dexcom G6/G7 and FreeStyle Libre 2 Plus. These integrations are the foundation of automated insulin delivery, and we can help you understand which combinations are right for your prescription and your insurance.