Frequently Asked Questions
What is an infusion set and how does it work?
What is an infusion set and how does it work?
An infusion set is the small piece that connects your insulin pump to your body. It includes a thin tube and a soft cannula or steel needle that sits just under your skin to deliver insulin from the pump's reservoir. You change it out every two to three days to keep insulin flowing reliably and to give your skin a fresh site.
How often do I need to change my infusion set?
How often do I need to change my infusion set?
Most manufacturers recommend changing your infusion set every two to three days. Going longer can lead to insulin absorption issues, irritation, or scar tissue at the site. Sticking to the schedule keeps your glucose control on track. We make sure you have plenty on hand through scheduled deliveries so a missed change is never about running out of supplies.
Where can I wear my infusion set?
Where can I wear my infusion set?
Common sites include the abdomen, upper buttocks, hips, thighs, and the backs of the upper arms. Rotating sites with each change helps prevent scar tissue buildup and keeps absorption consistent. Some people draw a mental grid on common areas to keep their rotation organized over time.
Our Learning Center has visual guides on site rotation.
Will my insurance cover infusion sets?
Will my insurance cover infusion sets?
Yes, infusion sets are typically covered as part of pump therapy under most insurance plans, including Medicare. Quantities are usually billed monthly or quarterly. We handle insurance verification and resupply tracking so you never run short.
Our Resources page explains more about how DME billing works.
What's the difference between angled, straight, and steel infusion sets?
What's the difference between angled, straight, and steel infusion sets?
Straight sets insert at a 90-degree angle and are the most common style. Angled sets insert at a shallower angle and can work well for thinner body types or active lifestyles. Steel sets use a tiny stainless steel needle instead of a soft cannula and tend to be a good option for people who experience cannula kinks or absorption issues. Your healthcare provider can help you figure out which style fits you best, and we're happy to ship samples or alternatives if your prescription allows.
What should I do if my infusion site becomes irritated?
What should I do if my infusion site becomes irritated?
A little redness right after insertion is normal, but spreading redness, itching, or pain that lasts more than a day is worth paying attention to. Try a different site, consider switching infusion set types, and reach out to your diabetes care team. Persistent irritation can sometimes mean an adhesive sensitivity or a need to adjust your skin prep routine.
If you'd like to talk through different set options, our team is here to help.
How can I prevent occlusions and unexpected highs?
How can I prevent occlusions and unexpected highs?
Occlusions are blockages in the tubing or cannula, and they can cause your insulin to stop flowing, which leads to glucose spikes. Changing sites on schedule, rotating thoroughly, watching for tubing kinks during insertion, and storing your insulin properly all help. If you see an unexplained high and your CGM confirms it, swapping in a fresh set is a good first move. The Learning Center has more on troubleshooting common pump issues.