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Frequently Asked Questions
Getting Started
How do I order diabetes supplies through AdaptHealth?
How do I order diabetes supplies through AdaptHealth?
You can start by selecting your insurance provider on our website to view products covered under your plan. Once you choose your supplies, complete the order form with your insurance, prescription, and physician details. Our team will handle verification and ship your supplies directly to your home.
What information do I need to provide to get started?
What information do I need to provide to get started?
We’ll need basic patient details, your insurance information, your physician’s contact information, and a valid prescription for the diabetes products you’re requesting. This helps us verify coverage and ensure your order is accurate.
Can AdaptHealth contact my doctor for me?
Can AdaptHealth contact my doctor for me?
Yes. Once you complete your order form, our care team will reach out to your physician to obtain or confirm your prescription, saving you time and effort.
How long does it take to receive my first order?
How long does it take to receive my first order?
Most patients receive their first shipment within a few business days after insurance verification and prescription confirmation. You’ll receive tracking updates as soon as your order ships.
Insurance & Coverage
Does my insurance cover diabetes supplies or CGMs?
Does my insurance cover diabetes supplies or CGMs?
Many insurance plans, including Medicare and Medicaid, cover Continuous Glucose Monitors (CGMs), testing supplies, and related diabetes care equipment. AdaptHealth verifies your coverage directly with your insurance provider to confirm eligibility before processing your order.
What if my insurance doesn’t cover a specific product?
What if my insurance doesn’t cover a specific product?
If a product isn’t covered under your current plan, our team will let you know your out-of-pocket options or suggest an alternative that is covered. You can also use HSA or FSA funds for eligible purchases.
Will I have to pay anything out of pocket?
Will I have to pay anything out of pocket?
Out-of-pocket costs vary based on your insurance plan. We’ll inform you upfront of any copays or non-covered portions before finalizing your order — no hidden charges, ever.
What happens if my insurance changes?
What happens if my insurance changes?
If you switch insurance providers, simply contact our support team. We’ll reverify your coverage, update your account, and ensure there’s no disruption in your supply orders.
Orders, Refills & Support
How do I reorder diabetes supplies?
How do I reorder diabetes supplies?
Once you’re set up, AdaptHealth will notify you when it’s time for your next refill based on your insurance schedule. You can confirm reorders quickly online or by contacting our customer support team.
What should I do if my CGM or device isn’t working properly?
What should I do if my CGM or device isn’t working properly?
If you experience any issues with your device, contact our support team right away. We’ll help troubleshoot or guide you through warranty replacement with the manufacturer if necessary.
Can I track my shipment?
Can I track my shipment?
Yes. Once your order is shipped, you’ll receive tracking details via email or text so you can monitor your delivery in real time.
Who do I contact if I have questions about my order?
Who do I contact if I have questions about my order?
Our diabetes support team is always ready to help. You can reach us by phone, email, or through the contact form on our website for any questions about your products, coverage, or delivery.